Configurator

Claims and returns

Select an order and goods, then submit a claim or withdrawal online. You will receive confirmation by email.

Draft for legal reviewVersion 0.10, updated 28. 8. 2026. The operator and legal adviser must approve this document before launch.

Online claim or withdrawal

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1. Where to send your request

Use the online form above for a claim or withdrawal. The request will be linked to your order and you will receive confirmation of receipt. If you are unsure about the correct process, contact us.

Seller
C.V.G. s. r. o.
Company ID and VAT ID
Company ID 24178934, VAT ID CZ24178934
Registered office
Hanusova 353/12, Michle, 140 00 Praha 4
Registration
Commercial Register maintained by the Municipal Court in Prague, Section C, File 186008

2. How to make a claim

A claim can be made by email, at the seller's registered office or by another agreed method. Send the goods only after arranging it with us so that safe transport can be selected and the parcel can be matched to the correct order.

  • Provide the order number or other proof of purchase.
  • Describe the fault, when it appeared and the resolution you request.
  • Pack the goods so that they are not damaged further during transport.
  • The original packaging is not required for a claim, but it may help with safe transport.

3. Receipt and handling of a claim

Upon receiving a claim, the seller issues confirmation stating the date, contents, requested resolution and the consumer's contact details.

A consumer claim will be handled and the consumer informed within 30 days unless the parties agree to a longer period. Depending on the fault, the consumer may be entitled in particular to repair, replacement, a reasonable discount or withdrawal from the contract under the conditions set by law.

4. Returning goods within 14 days

A consumer may withdraw from a contract concluded online without giving a reason within 14 days of receiving the goods, unless a statutory exception applies. The notice only needs to be demonstrably sent on the final day of the period.

The goods must be sent back within 14 days of withdrawal. The consumer bears the direct return costs. Contact us in advance for oversized goods so that suitable transport can be arranged. Goods may be unpacked and reasonably tested, but the consumer is liable for any reduction in value caused by handling beyond this scope.

5. Refunds

Following a valid withdrawal, the seller will refund the money received, including the cost of the least expensive standard delivery method offered, within 14 days. The payment will be returned using the original method unless agreed otherwise. The refund may be withheld until the goods are received or proof of dispatch is provided.

6. Model withdrawal form

The form is optional. You can copy it into an email, complete it and send it to info@simgarage.cz.

Notice of withdrawal from the purchase contract

Addressee: C.V.G. s. r. o., Hanusova 353/12, Michle, 140 00 Praha 4

I hereby withdraw from the purchase contract for the following goods:

Order number:

Order date and receipt date:

Consumer's full name:

Consumer's address:

Account number for the refund, only if the parties agree to a bank transfer:

Date and signature, only for a paper form:

Irrelevant details may be omitted. The seller may reasonably verify identity and link the form to the order.